Customer satisfaction is important to us here are Ciaobrow Henna and goes beyond the point of sale.


We do not accept returns, exchanges or refunds. All sales are final. Please note, Ciaobrow Henna reserves the right to refuse all returns.


If you have any questions about returns, please contact us via email and we’ll be happy to help you!


Sorry we don't offer any exchanges on returned products. NO EXCEPTIONS


When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the items in your shipment, please contact  Customer Service on 01902 632350 via our email at We'll be happy to assist you.


Please bear in mind that our order-fulfilment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, it's very difficult for us to change or cancel an order once it has been submitted.

While we don't guarantee cancelations, if you contact us during business hours immediately after placing your order, we will try to our very best to catch your order before it ships.